Customer Service Representative – Level 2
Kitchen & Bath Design Sub-Specialty

Job Overview

With a focus on cabinetry, counter tops, floor-wall-ceiling surfaces including paint, kitchen and bath fixtures, and more; the K&B Designer brings together product selection, computer aided design experience, and customer service skills to consult in the sale of these product categories in a variety of projects.  Typical consultations are in person, by phone, and electronic media.

Responsibilities and Duties

  • Define the scope of project(s) being considered, remodel or new-build
  • Research the functional and visual intentions for the project
  • Present pre-design product options and refine product selections
  • Generate preliminary computer and hand designs and resulting estimates
  • Prepare and present proposed design(s) and price estimate(s) to clients
  • Finalize customer product orders for sold projects and timeline for product needs.
  • Place product orders with vendors and participate in maintaining the order stream.
  • Inspect product receipts for damage, accuracy and completeness.
  • Coordinate the delivery of products received for sold projects.
  • Consult with customers in paint department regarding product and color selections.
  • Assist staff with mixing and preparing customer paint orders.
  • Customer Service
  • Maintain current knowledge of products featured in the marketplace
  • Follow up maximizing previous quote conversion
  • Maintain Sales and Margins in the K&B category
  • All other duties assigned.


Education: High school diploma or (GED) required. Associates degree in interior design or similar field of study preferred.

Experience:   A minimum of (1) – (3) years of experience is required. However, an equivalent combination of education and experience will be considered.  2020 or Kitchen Pro experience.

Skills, Knowledge and Abilities: 

  • Retail and home improvement knowledge
  • Paint color matching and mixing abilities
  • Experience with Epicor Eagle and 2020 design or Kitchen Pro
  • Detail-oriented with excellent problem-solving and organizational skills
  • Ability to effectively present information in one-on-one and small group situations.
  • Good interpersonal, communication and customer service skills.
  • Knowledge of building materials desirable.
  • Basic use of computer and office equipment including Microsoft: Outlook, Word, PowerPoint & Excel

Are you ready to make customers smile?
Apply today.

13140 W. Church St.

Savannah, NY 13146

(315) 365-2838 • Get Directions

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800 W. Miller St.

Newark, NY 14513

(315) 332-2124 •  Get Directions

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6260 Furnace Rd.

Ontario, NY 14519

(315) 524-4052 •  Get Directions

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